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Six things you can do to get your hospitality business through the Covid 19 crisis - March 2020




  1. Communicate with your customers - reassure them that you are there, double your efforts on hygiene and ask for their support.

  2. Talk to your staff - Speak the truth to the most important aspect of your business. If you don’t know the answer, be honest and tell them. Find out what’s worrying them.

  3. Sell vouchers - When you communicate with your customers, ask them to buy gift vouchers to support you and your staff in these difficult times. Selling vouchers properly takes organisation. Make sure you have adequate tracking and control, understand the VAT implications and how to book the liability to your accounts.

  4. Market takeaway and delivery - Bring the mountain to Mohamed. If your customers can’t get to you, bring the food to them.

  5. Talk to your landlord and banks - ask for a rent holiday, mortgage holiday and Government-backed loans.

  6. Use Government help

  7. Use the HMRC Time-To-Pay Scheme for your taxes and VAT payments

  8. Seek funds through Coronavirus Business Interruption Loan Scheme

  9. Seek the grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000

There is no doubt that this is extraordinarily difficult times for our industry. But, we will survive! In normal times, we are so rushed off our feet we don’t have time to reflect on what would make our businesses better and stronger. Use this crisis to consider how you will improve your business when the Coronavirus is a thing of the past.


Synterest is offering free telephone advice on how to respond to this crisis. Call us on +44 (0)1666 818 660 even if you just want to have a chat.

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